What's your policy for exchanges? November 04, 2019 17:40 We do not currently offer product exchanges, but we will be happy to assist you with a refund. You can submit your refund request here. Related articles What if I need to exchange or refund my ticket? What if I am unable to attend these events? Can I downgrade from the one-time payment option once I’ve made my purchase? What shipping options do you offer and how much does it cost? Where do I return an item? Comments 0 comments Article is closed for comments.