What if my item was received damaged/defective/wrong? November 18, 2019 19:40 Updated We are so dang sorry that you received a damaged/defective/wrong item and we definitely want to get you taken care of! Please email firstname.lastname@example.org and we'll be happy to help. Related articles How do I return an item that's defective or was shipped to me incorrectly? What if my item was received damaged/defective/wrong? Where do I return an item? When should I expect to see my refund for my return? Can I download the audio file? Comments 0 comments Article is closed for comments.